Terms of service

Definition 

"Seller" refers Lore Technology Company, located at 55 Monument Circle, Suite 700, Indianapolis, IN 46204 and "Buyer" refers to the person or organization placing the order. 

"Goods" refer to tangible products for which the Buyer has placed an order with the Seller. 

"Services" refer to non-tangible products for which the Buyer has placed an order with the Seller. 

Application 

These terms and conditions are valid for any goods or services provided by the Seller to the Buyer. The terms and condition and in  case of any inconsistency between these terms and condition and buyers order, the terms and condition herein shall prevail. 

Prices & taxes 

As a result of changes in factors outside the control of Seller, pricing, quantity of goods and time of delivery provided to Buyer are not  binding on the Seller, but the Seller will make all efforts to fulfill stated prices. Order acknowledgements are exclusive invoices where  appropriate. Prices and order acknowledgements are excluding delivery costs, which will be added to the invoice.  

Net30 Payment Terms 

The Buyer shall pay all invoices of the Seller within thirty (30) days of the date of shipment unless otherwise stated in writing the Seller  may charge interest on the amount outstanding before and after judgment. Alternatively, for invoices unpaid 30 days impose a  surcharge equal to 2.5% of the outstanding amount. If any amount of the invoice is disputed by the Buyer, the Buyer such dispute  within seven (7) days of delivery of the goods and shall pay to the Seller the value of the invoice less the disputed payment terms. 

Delivery Terms 

Delivery terms are FOB Origin (INCO TERM EX WORKS) and delivery will be deemed to have taken place when carrier signs for the goods at Seller’s Origin. The  Buyer is responsible for any expenses of delivery. 

International Shipping: terms are INCO Term Ex Works. Shipping is paid by the customer at the point of sale, but you might incur other duties or tax charges upon import. Lore Technology does not have control or responsibility over any duties or tax fees that individual government entities charge.

 

Cancellation 

Any order, once confirmed by Seller is not cancellable. No return of goods, once delivered by Seller, will be accepted without a valid  return authorization the same condition in which it was received. All non-defect returns for credit are subject to a 25% restocking fee.  All sensors and encoders are nonreturnable/ non-refundable. 

 

Returns & Refunds

Lore Technology must be notified by recipient of shortages and/or defects within 5 days of receipt of product. Order return window is 30 days.

Items that become defective are to be repaired or replaced under the terms of the manufacturers warranty. Send a request for RMA to open a case for repair work. RMA Request form can be filled out online here: https://form.jotform.com/232367343068155

 

Service Warranty 

All Services are provided on an "as-is" basis without warranty of any kind, express or implied, oral or written. 

Goods Warranty 

Warranty periods vary depending on manufacture terms. For specific warranty period information please inquire to the seller and  provide the model numbers in questions. Manufactures typically offer 1 to 3 years of warranty coverage. All goods are warranted to be  free from defects from the original date of shipment. Warranty does not cover damage or failure caused by Acts of God, abuse,  misuse, abnormal maintenance, or any repairs other than those provided by Seller or an authorized by Seller.  

Loss or Damage to Goods 

Seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies  received from the Buyer. All damages and defects must be reported to Lore Technology within 10 business days from the date of receipt  of items. Seller will issue Return authorization for any damaged or defective items received by buyer.

Confidentiality 

Both parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to comes into  that party's possession and shall not use such information and material. This provision shall not, however, apply becomes public  knowledge other than by breach by a party of this clause. 

Limitation of Liability 

Seller shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the Goods nor  for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or  loss of revenue) whether from negligence or otherwise in connection with the supply, functioning or use of the Goods. Any liability of  Seller shall in any event be limited to the license fees paid by the Buyer in the year in which the event of default arises. Nothing herein  shall limit either party's liability for death or personal injury arising from the proven negligence by itself or its employees or agents. The  Buyer shall fully indemnify Seller against any liability to third parties arising out of the Buyer's use of the Goods. 

Place of Contract 

Any contract arising out of placing any orders and the acceptance thereof by Seller, shall be a California contract and shall be purposes  under the laws of the State of California.